• Bronze
• Silver
• Gold
• Platinum

	Bronze	Silver	Gold	Platinum
Subscription	Academic Student Academic Student	Academic Researcher, Academic Team Academic Researcher, Academic Team	Professional, NanoString Professional Professional, NanoString Professional 29	Enterprise, NanoString Enterprise, Service Provider Enterprise, NanoString Enterprise, Service Provider 79
Included Training
Standard Training	ROSALIND Academy, Self-guided training, Public (group) training	ROSALIND Academy, Self-guided training, Public (group) training	ROSALIND Academy, Self-guided training, Public (group) training	ROSALIND Academy, Self-guided training, Public (group) training
Premium Training			Private (1:1) training (1x per quarter)	Private (1:1) training (monthly), Bespoke training programs
Technical Support Services
ROSALIND Academy and Knowledge Hub
Email Technical Support	Included	Included	Priority Queue	High Priority Queue
Phone Technical Support		Included	Priority Queue	High Priority Queue
Videoconference Technical Support			Priority Queue	High Priority Queue
Customer Success Services*
Customer Success Manager			Named	Named with Priority Response
Option for Dedicated Customer Success Manager
Customer Success Scientific and Bioinformatics Support			Priority Response	High Priority Response