Troubleshooting issues with downloading data and files

If you are experiencing issues with file downloads, it may be due to the security settings of your internet browser, firewall, or anti-virus software. Third-party applications designed to protect your computer can sometimes block downloads to ensure your system's safety. Adjusting these settings might resolve the problem. If these settings are configured by your institution or company, please contact your IT department for assistance.

 

If you are having difficulty finding the files after downloading them, the location where files are saved will depend on your internet browser's settings. After the file downloads in the browser, you can view each file in the download tray where additional options are available to directly open the file or to "Show in Folder"/ "Show in Finder". Detailed instructions on how to locate files or adjust the default download settings for our recommended browser, Chrome, are linked here for further reference.

 

If you're having trouble downloading multiple files at once, you may need to update your browser's settings. You can enable automatic downloads for multiple files on all sites or specifically for the ROSALIND site. To do this, go to your browser's privacy and security settings at chrome://settings/content/automaticDownloads.