Troubleshooting

Helpful guides and resolutions for commonly seen warnings and errors.

• Wrong Encoding nSolver Export Error
• Why am I seeing a message saying “Connection to ROSALIND lost”?
• Custom Annotation Missing Warning: How to request an import of the Probe Annotations for an nCounter Custom Codeset Panel
• Troubleshooting issues with downloading data and files
• Why am I seeing the QC warning 'Low percentage of housekeeping genes over 50'